Return/Exchange Policy

Regular priced purchases, both online and in-store, can be exchanged for store credit. Requests must be made within 14 days of the order being received by the customer. 

Items must be received in the same unaltered and original condition as when purchased to receive store credit. We reserve the right to refuse a return if these conditions are not met. 

All returned merchandise should be shipped at the customer's expense to:

High Plains Turquoise
214 W. Lincolnway, Suite 24B
Cheyenne, WY 82001


We highly recommend selecting a method of shipping with tracking and insurance. Never send loose items as they may become damaged during shipping. Be sure to wrap items prior to placing them in a padded envelope or box prior to shipping to ensure their safe arrival.

Email to begin the exchange process. 

All sale merchandise is final, this includes items purchased using discount codes. The following items are also considered final sale and cannot be exchanged:

  • Items purchased at a discount (automatic and manual discount codes)
  • Items marked "Sale" (in-store and on the website)
  • Layaway Items (when applicable)
  • Special Ordered Items

We will not accept returns for store credit after 14 days on any purchases.